Rules for refunds
  1. A Consumer who concludes a Contract of Sale can withdraw from this Contract within 14 days without giving any reason thereof.
  2. The lapse of the period for withdrawing from the agreement starts from the Consumer taking possession of the Good.
  3. A statement of withdrawal can be submitted on the withdrawal form attached as Appendix 1 to these Terms and Conditions, but using the form is not obligatory. The Customer shall submit the statement by sending it the address of the Seller or by email. To keep the deadline for withdrawing from the Contract, it is sufficient to send the information on performing the right to withdraw before the lapse of the deadline. The Seller, upon receipt of the Consumer’s statement of withdrawal from the Contract, will send a confirmation of receipt of the statement of withdrawal from the Contract to the Consumer’s email address.
  4. In case of withdrawal from the Contract, the Contract is considered void.
  5. In case of withdrawal from the Contract submission before the Seller accepted the offer, the offer is considered non-binding.
  6. In the event of withdrawing from the agreement, the Seller will, immediately but no later than within 14 days from the date of receiving the Consumer’s statement of withdrawal, return all the payments received from the Consumer including the cost of delivery. The Seller may suspend the return of the payments received from the Consumer until the receipt of the products, or confirmation of dispatching the products from the Consumer, whichever comes first.
  7. If the Consumer chooses a method of delivering the product other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the additional costs borne by the Consumer.
  8. The Consumer is obliged to return the Goods to the Seller immediately, however, not later than within a term of 14 days. To keep the deadline for withdrawing from the Contract, it is sufficient to send the Goods to the Seller’s address before the lapse of the deadline.
  9. The Customer who is a Consumer only bears the direct cost of returning the Goods.
  10. If the product characteristics impede its being sent through ordinary means of delivery, the Seller shall inform the Consumer of return costs on the Website.
  11. The Consumer is liable for a decrease in the value of the product resulting from using the product in a way other than necessary to determine the nature, qualities and functioning of the product. The payment will be returned by the Seller with the same payment method that the Consumer used, unless the Consumer explicitly consents to another payment method – in any case, the Consumer will not bear any costs due to this return.
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